Straightforward Selling & Letting

Not all lettings agents are the same

Thank you for considering us to let your property.

Your property is one of your biggest investments, and quite simply you’ll find our straightforward advice will guide you through the ever evolving letting landscape.

Letting a home is a specialist area, requiring experience and hard work – as well as a good helping of street-wisdom! That’s why we have a dedicated lettings team, who can handle the many ins and outs of lettings.


Why choose us?

  • Over 140 years of combined industry experience

  • Straightforward and regular communication

  • Marketing of your property using the latest and best photography and video technology

  • Thorough referencing

  • Detailed inventories

  • Full management packages available


How we find tenants for your property

  • Advertising your property in our high street window, on our website and all social media channels

  • Giraffe 360-degree virtual tour videos

  • Marketing on Rightmove

  • Calling our mailing list as soon as you instruct us


We have a choice of services to suit every need.


While some landlords simply want us to find and reference the tenants before handing over to them to look after; others who aren’t nearby or who prefer not to look after the property themselves, opt for our Full Management Service. Whichever you choose, we are on hand to assist with any queries you may have during the rental journey and beyond.

Please see details of our full management service here:

Services Intro Only Managed
Rental valuation
Marketing via Rightmove and our website
Accompany viewings and feedback
Carry out referencing and credit checks
Arrange safety checks as required (fees apply)
Prepare Tenancy Agreement
Prepare detailed Inventory and Schedule of Condition with photos*
Collect initial rent and deposit
Register deposit with the Deposit Protection Service (DPS)
Collect rent each month and chase as necessary  
Issue monthly statement  
Carry out regular periodic routine visits and report to you  
Arrange repairs and maintenance as required (fees apply)  
Carry out a check out inspection at end of tenancy  
Liaise with the DPS to manage return of the deposit  

*Inventories available at additional cost, please ask us for a quote
Quote Icon I cannot speak highly enough about the service I have received from DW Smith. They have recommended tenants to me for a number of years. They have always gone above and beyond service levels you would expect and have always given me assistance regardless of what I have asked. They have certainly made my life easier as a landlord and I cannot thank them enough for this. I have also recommended them to various friends as landlords or to buy or sell their home, and DW Smith have continually given excellent service to everyone who has been referred.” Jane, landlord, Bath


At DW Smith, we know that an empty property means an unhappy landlord so we work hard to avoid the voids!

Fantastic photography

The old saying ‘a picture paints a thousand words’ is particularly true when it comes to marketing properties. We make sure we photograph your property to make it look its finest – taking great care and using the best angles and lighting.

lettings marketing
Quote Icon I have dealt with DW Smith Lettings and Sales for many years. They have always been totally efficient, friendly and professional. You will have to search very hard to find an agent who compares favourably with them, in every single capacity.” Caroline, landlord, Devon

– even our email reflects our ethos

How we find tenants for your property

People still like to window shop, so we’ll advertise your home in our prominent
High Street window.

our shopfront

Once you instruct us, we’ll ring and email everyone on our books who’s looking for a property like yours.


We’ll advertise your property on the UK’s biggest marketplace for property,


We’ll even compile your home’s photos into a little video with a voiceover – and promote it via our Facebook page.

Quote Icon When marketing a home, we find the best results come from a blend of traditional with digital methods.”Richard Collett, Sales Manager, DW Smith
find tenant
Quote Icon Thanks for all the work. Very impressed with the service. Had a text from the tenant saying how much she liked the house."Chris, landlord, Bristol

Straightforward with tenants

The trick with finding tenants is to get really good ones, who’ll pay the rent on time and look after your property. This is where experience and diligence pays off.

We accompany ALL viewings – always

Prior to viewing we pre-qualify prospective tenants and make sure we always accompany them on a viewing. This is partly to understand their needs, but mostly so we can gauge what they might be like as tenants of your property.

Thorough referencing

Carrying out a thorough reference requires specialist skills, so we employ an independent reference company to check all applicants’ credit history, current employment and accommodation status.

We keep in regular contact with applicants to guide them through the referencing process and support them through to move-in. Our online referencing platform ensures a quick turnaround once a tenant is found.

Meet the tenants

If tenants pass all the checks, we can even arrange for you to meet them before progressing should you wish.

Detailed inventories

Inventories are an important snapshot of what a property was like when the tenants move in, providing evidence to avoid disputes when they move out.

Because our inventories are carried out by our own experienced staff who know the property, they capture every detail to avoid any misunderstandings down the line.

Quote Icon Thanks, Julie Ann, for the inventory – very thorough.””James, landlord, Bath

Straightforward Management

Our Full Management Service gives the reassurance of knowing there’s someone to hand if any issues arise.

A single point of contact for your tenants

To save you those unexpected late night calls, our Full Management Service gives your tenants a point of contact for all their queries, and they are able to report repairs via a dedicated system for efficient action even out of hours.

Dedicated and experienced property managers

Our dedicated property management team are on hand to provide a thorough service ensuring your property is managed to the highest standard throughout your tenancy.

We operate a well-organised follow-up system for any maintenance or repairs, keeping you informed along the way.

Reassured on rent

We’ll collect the rent on your behalf each month, follow up any late-payers, and pay you promptly. We’ll also send you a monthly statement, and annual one on request.

Trusted tradespeople

When problems do arise, you will have access to a wide range of contractors or we can use your preferred contractors if you like.

Periodic visits

Every quarter we’ll carry out a visit to your property and email you a report. This invaluable service identifies potential issues and provides your statutory duty of care – but also helps build that all-important relationship with your tenants. This is another important bit of peace-of-mind for landlords choosing our management service.

Lettings review
Quote Icon DW Smith is far and away the best letting agent I’ve ever dealt with. They have been proactive and attentive to detail in the management of my flat, providing quick and fairly-priced resolutions to problems and safety checks done. They have provided advance warning of maintenance work I’ll need to prepare for in the future. I now have a super tenant who is looking after my property well and was found quickly. Julie Ann and the team seem to make every effort to look after both the tenant’s interest and mine, and communication is a dream: quick, clear and effective. All this, and for a really fair fee too. DW Smith really are a breath of fresh air.”Chris, landlord, Argyle

Straightforward service

We have a choice of services to suit every need.

While some landlords simply want us to find and reference the tenants before handing over to them to look after; others who aren’t nearby or who prefer not to look after the property themselves, opt for our Full Management Service.

Whichever you choose, we are on hand to assist with any queries you may have during the rental journey and beyond.

2am lettings

Download our fees